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Department of Premier and Cabinet TMD
Support

The Voice Services Project was established to determine the future telephony and related ICT services needs for the Tasmanian Government in order to negotiate a new agreement with preferred suppliers.

The Project began in 2010 and involved the development of the Voice Services Strategy, followed by a procurement stage. Across the series of procurements to deliver the strategy, TMD, on the behalf of the Tasmanian Government, has leveraged opportunities relating to:

  • multiple supplier arrangements
  • integration of on-net benefits across a range of telephony and value-add platforms
  • increased service automation and self-service capability
  • a whole-of-government approach to service direction and development.

The Voice Services Project is now nearing completion and its project outputs are being handed over to the Modern Comms Program to implement.