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Reviews and appeals

The Department of Human Services was created on 26 October 2004 as part of the Finance and Administration portfolio. The Human Services Legislation Amendment Act 2011 integrated the services of Medicare Australia, Centrelink and CRS Australia on 1 July 2011 into the Department of Human Services.

If you are affected by a decision about your entitlements, you have the right to appeal the decision. You can also give us complaints and feedback without appealing the decision.

There are a number of steps you can take to review and appeal a decision. 

These services are free of charge, except for court appeals. The department does not discriminate against customers who exercise their right of appeal. 

Before you begin, you will need to decide which category your concern falls in to: 

Claiming compensation from us

If you think we have made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation. We do not discriminate against customers who claim compensation. Please note that this option is only available in regards to your payments and child care rebates. 

Read more about claiming compensation from us.