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Publications and resources

We offer a range of publications designed to provide information on our activities and finances.

A guide to Australian Government payments
A publication that provides payment rate information for Centrelink payments.

Annual reports
A report on activities for the Department of Human Services (includes Child Support), Centrelink and Medicare.

The budget statement and measures for the department.

Co-Design Community Engagement Prototype Outcomes Report
A report on how the Australian Government Department of Human Services can join with other levels of government and non-government organisations to deliver better services to the community and individuals.

Co-design with customers is vital to Service Delivery Reform [January—March 2011]
Ms Lynelle Briggs, CEO, Medicare Australia has co-authored an article with Dr Don Lenihan, of the Public Policy Forum in Ottawa, Canada.

Compliance Program 2012-13
The Compliance Program outlines key compliance activities the Department of Human Services will undertake for the 2012–13 financial year.

Delivering Services to Multicultural Australia 2012-2016
Delivering Services to Multicultural Australia 2012-2016 ensures the department continues to deliver quality services to multicultural Australians.

Enterprise agreements
Department of Human Services staff are currently covered by the following two separate agreements. Medical Officers within the Department of Human Services are not included in the Department of Human Services Enterprise Agreement 2011 - 2014 and will continue to be covered by the Medicare Australia (Medical Officers) Collective Agreement 2008 - 2011 until a new Agreement has been implemented for them.

Environmental policy
The Australian Government has implemented a range of environmental policies to minimise the impact of government operations on the environment. The Department of Human Services supports these Government commitments.

Facts and figures
An insight to program activities and data.

Information relating to procurement procedures, tendering and contracts.

Legal services expenditure
A statement of legal services expenditure published in accordance with Legal Services Directions 2005.

Information about the Protocol for Lightweight Authentication of Identity (PLAID) smartcard authentication protocol.

Reconciliation Action Plan
Launched in March 2012, our Reconciliation Action Plan replaces the previously separate Centrelink, Medicare Australia and Child Support Agency Reconciliation Action Plans.

Reports to parliament
The department is required to publish information held that is routinely provided to the Parliament in response to requests and orders from the Parliament.

Strategic Plan 2012-16
The Strategic Plan 2012–16 outlines the path forward for the Department of Human Services. The plan describes the focus, priorities and commitments necessary to achieve our goals.

What you told us
A summary report on Australians’ concerns with how we deliver services and their suggestions for improvement.