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Payments, fees and charges

In Person
The Council's Customer Service Centre is located at:

Town Hall
18-28 St John Street

The Council's Customer Service Centre is open Monday to Friday from 8.30am until 5.00pm. Mastercard/Visa credit cards and EFTPOS facilties are available.  

Postal Address
Cheques and Money Orders are to be made payable to the Launceston City Council and posted to:
Launceston City Council
 PO Box 396
Please allow sufficient time for delivery to avoid any penalties for late payment.

Rates accounts can be paid using BPAY facilities with your finacial institution. Please refer to your rates notice for your BPAY biller code and reference number.

Note: Parking infringements can not be paid using this facility, please see POST billpay payment options below if you wish to pay your infringement online.
Online payments
Rates accounts can be paid online using Visa or Mastercard.

Phone payments
Phone payments may be made for rates, parking infringements, debtors and dog registration using Mastercard/Visa on: 03 6323 3000.

Direct debit
Direct debit facilities are available for payment of rates. The applications form can be downloaded from the rates page. Please call the Council's Customer Service Centre on 03 6323 3000 for details.

POST billpay:
Rates and parking infringements can be paid in person at any Post Office, by phoning 13 18 16 or by logging on to You will will need to enter the billpay code and reference number which is printed on your notice or infringement.

Note: This payment option in only available for 38 days from the date of issue when paying a parking infringment.

Fees and Charges
The Council has set its Fees and Charges for the 2013/14 financial year. Fees and charges take effect on 1 July 2013. 

If you have any questions or would like further information please call the Council's Customer Service Centre on 03 6323 3000.